Control plane design
ShadowLatch uses the cloud for policy coordination, billing, and orchestration rather than assuming all operational data must be centralized.
Security
Security products earn trust when they explain how they work.
Buyers should be able to understand where policy is managed, what data is collected, how enforcement is reviewed, and what the operating model looks like after deployment.
Reviewable enforcement
A blocked action should be tied to a visible rule, a visible process chain, and a visible device context.
Configurable data posture
Telemetry depth depends on plan and add-ons so customers can align visibility to risk, policy, and compliance requirements.
Operational support
Rollout guidance, account ownership, and support paths should be easy to find before a customer commits to deployment.